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Qfix

For customer service and operations teams

Natural phone conversations. Real business actions.

Qfix handles natural inbound and outbound calls, understands each customer in context, then updates CRM, creates the next task, or hands off with the full conversation.

Discuss a pilot

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Conversation
Natural turn-taking
Action
CRM, tickets and tasks
Handoff
Full conversation context
Record
Transcript and outcome

Live reference workflows

Trusted where customer calls create operational work.

ProtelHospitality technology
NarPOSRestaurant operations
KobiITSBusiness IT workflows
Istanbul GoruntulemeHealthcare call intake
POSCubePOSCube
ProtelHospitality technology
NarPOSRestaurant operations
KobiITSBusiness IT workflows
Istanbul GoruntulemeHealthcare call intake
POSCubePOSCube
ProtelHospitality technology
NarPOSRestaurant operations
KobiITSBusiness IT workflows
Istanbul GoruntulemeHealthcare call intake
POSCubePOSCube

Customer call workflows

Six agents. One connected operation.

Inbound, outbound and follow-up workflows connect through one integration layer.

  • Call Intake Agent

    INBOUND

  • Inbound Technical Support

    INBOUND

  • Customer Satisfaction

    IN + OUT

  • Outbound Technical Support

    OUTBOUND

  • Pre-Marketing

    OUTBOUND

  • Collections

    OUTBOUND

Integration layer

CRMHelp deskERPScheduling / CalendarAPI

Agent scope and hand-off rules are configured for each workflow.

One connected flow

See how one call moves from answer to operational follow-up.

The conversation, business context and operational follow-up stay in one controlled flow. Review how Qfix understands the request and turns it into the next operational step.

Illustrative product scenario using example data; this is not a customer call recording.

  1. AnswerConnected to the customerQfix answers according to the operating rules configured for this call flow.
  2. UnderstandSupport request identifiedIntent, urgency and customer context are identified.
  3. ActSupport record updatedQfix creates or updates the right record in your systems.
  4. Follow throughOperations team notifiedThe team receives the full context and the next action.

Incoming service call

Service appointment follow-up

Example flow

Answer

Connected to the customer

Qfix answers according to the operating rules configured for this call flow.

Conversation

Customer

I need an update on today’s service appointment.

Qfix

I found the open request. I’ll check the status and notify the service team.

Discuss this workflow

Reported operations snapshot

Thousands of inbound calls. One visible operation.

A date-bounded Protel Agent report shows the call volume, technical completion state and after-hours demand recorded through Qfix.

2,737
Inbound calls in the reporting period

One Protel inbound operation.

92%
Reached the technical COMPLETED state

2,519 of 2,737 calls.

100
Calls classified as after-hours

Within the same reporting period.

Source: Protel Agent Report · 24 November 2025–13 January 2026

Historical, reported operational data; not a current live-performance claim. COMPLETED is a technical call state and does not by itself mean confirmed issue resolution or customer satisfaction.

Measure your call flow

Technical capabilities

Built for real call operations, not scripted demos.

Working hours, customer context, call records, integrations, follow-up channels, and agent behavior remain configurable before and after launch.

Operations manager reviewing customer context before routing a call

Operating principle

Every call enters as a conversation and leaves as a tracked business outcome.

Voice flows

Run inbound and outbound calls with natural turn-taking, context memory, routing, and multi-language support.

Context layer

Use working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.

Conversation intelligence

Turn every call into a record your team can inspect, search, measure, and act on.

Operations control

Connect Qfix to your stack, open or update work items, notify teams, and configure each agent for the business process.

Human control

AI does the work. Your team keeps control.

Qfix follows the rules of your operation and transfers the cases that require judgement, empathy or authority with the full conversation context attached.

Transferred to operations

Conversation context arrives with the handoff.

Intent, urgency, transcript and completed actions arrive together.

Business-hour rules

Control when to answer, call back or route.

Human handoff

Define exactly when a person should take over.

Critical alerts

Surface urgent or sensitive conversations immediately.

Records and reporting

Keep the conversation and outcome inspectable.

Connections and integrations

Connect Qfix to the tools behind your operation.

Connect Qfix to your existing phone infrastructure, then map the CRM, support and workflow connectors your operation needs.

Phone access starts from the number you already use. Other system connections are prioritized around the pilot workflow.

Share your integration priority
  • Salesforce
  • HubSpot
  • Zoho
  • Odoo
  • SAP
  • ERPNext
  • Zendesk
  • Intercom
  • Jira
  • Help Scout
  • Chatwoot
  • LiveChat
  • Twilio
  • Aircall
  • Asterisk
  • Vonage
  • Cisco
  • Webex
  • Zapier
  • Make
  • Slack
  • WhatsApp
  • n8n
  • Telegram

Logos identify third-party products shown as future connector candidates. They do not indicate a live integration, partnership, endorsement, certification or committed release date. Roadmap priorities may change; availability and scope are confirmed separately for each pilot.

Phone infrastructure

Keep your numbers. Add Qfix.

Connect Qfix to your existing numbers on Netgsm, Verimor, AloTech, Hipcall, and other cloud or on-premises PBX systems that provide standard SIP access.

5 min

With SIP access and routing details ready, the first connection can be set up in about five minutes.

  • Netgsm
  • Verimor
  • AloTech
  • Hipcall
  • SIP / PBX ready

Data security

Privacy, standards & ecosystem

  • KVKK
  • AICPA SOC
  • ISO 9001
  • ISO/IEC 27001
  • GDPR
  • ISO 31000:2018
  • Google ecosystem partner

Inside the product

One call. Three operational views.

Follow one call from conversation to intent and the operational action that follows.

  1. Understand the entire conversation

    See the transcript, AI summary, and customer context in the same call record.

  2. Turn intent into the next action

    Topics, entities, urgency, and detected actions become structured workflow inputs.

  3. Carry the outcome into operations

    Routing, ownership, and follow-up status stay visible after the call ends.

Illustrative interface data

Conversation transcript

Incoming
Customer08:18:49

I am not sure about the balance. Could you send the details by email?

AI agent08:18:50

Of course. I recorded your request and will send the invoice summary to your current email address.

AI analysis report

The customer called about overdue invoices. The assistant identified the account, explained the balance, captured the request for an email summary, and scheduled a clear follow-up action.

NeutralAnxiousPositive

Satisfaction

7.8

/ 10

Churn risk

24%

Safe range

Before the pilot

The questions teams ask before going live.

Does Qfix replace our phone or CRM system?

No. Qfix is designed to work with your existing phone, customer and support systems. The pilot maps the required read and write actions before integration.

Can a call be transferred to a person?

Yes. Handoff rules can use intent, urgency, customer request or your own business conditions. The receiving team gets the available conversation context.

How do we start?

We start with one measurable call flow, define the systems and rules it needs, launch a controlled pilot and review the outcome before expanding.

How does Qfix connect to our phone infrastructure?

The pilot maps the existing number, provider and routing rules first. The connection approach is then selected for that infrastructure and workflow.

Which languages and voices are available?

Language and voice options are selected for the workflow and audience. Pronunciation, terminology and call quality are verified during the pilot before launch.

How are security requirements handled?

Access, data flow, recording, retention and escalation requirements are reviewed for the selected workflow before launch. Contractual and regulatory requirements are documented during the pilot.

A controlled start

Start with one call flow.

Tell us which call is creating the most operational load. We will map the flow, identify the required systems and define a measurable pilot scope.

  1. 01

    Map

    Choose the call, owner and expected outcome.

  2. 02

    Connect

    Define context, integrations and handoff rules.

  3. 03

    Measure

    Launch a controlled pilot and review the result.

The Qfix team will respond with the next step for the selected workflow.

Plan your Qfix pilot

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