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Qfix

For customer service and operations teams

AI voice agents. From call to business outcome.

Qfix handles inbound and outbound calls in a natural voice, updates customer and support records, creates tasks and hands the conversation to your team with the available context when needed.

See the example flowDiscuss a pilot

Inspectable by design

Evaluate the workflow, controls, and output—not a logo wall.

  1. 01Call objective
  2. 02System action
  3. 03Handoff rule
  4. 04Quality review

Workflow evidence

Start with one defined call flow.

Scope the call objective, required business-system action, handoff rule, and acceptance criteria before launch.

Defined scopeAcceptance criteriaPilot review

Operational evidence

Review what happened after every call.

Example product views expose the transcript, classification, action, and handoff context so evaluation can focus on observable output.

Call recordWorkflow outputHuman handoff

Product demo

See Qfix handling the call flow.

A short product walkthrough showing how a call becomes a structured workflow your team can inspect, route, and follow through.

  • AI voice call
  • Workflow execution
  • Call intelligence

Video description

This visual product walkthrough shows an AI voice call entering Qfix, the conversation becoming structured call intelligence, and an operational workflow being created for the team. Instrumental music plays; there is no spoken dialogue.

Inside the product

The operation stays visible after every call.

Inspect the conversation, extracted signals, live workload, call records, and sentiment from one controlled workspace.

Call intelligenceIntent signalsLive operationsCall recordsSentiment intelligence

Understand the entire conversation

Live metrics, an AI-generated report, and the full transcript stay connected to the same call.

01 / 05

Live metrics

7.8/ 10

Satisfaction

Positive
24%

Churn risk

Safe range

AI analysis report

The customer called about overdue invoices. The assistant identified the account, explained the balance, captured the request for an email summary, and scheduled a clear follow-up action.

Sentiment flow

NeutralAnxiousPositive

Live transcript

Live
Search this conversation...
Customer08:18:49

I am not sure about the balance. Could you send the details by email?

AI agent08:18:50

Of course. I recorded your request and will send the invoice summary to your current email address.

Customer08:19:09

That works. I will review it and get back to you.

Turn speech into operational signals

Topics, key phrases, entities, intent, and detected actions become structured inputs for the workflow.

02 / 05

Intent signals

  • Qfix signal extraction and intent radar showing topics, entities, and detected actions

Monitor every active call flow

Queue state, completed calls, and exceptions remain visible without waiting for a separate report.

03 / 05

Live operations

  • Qfix live operations dashboard showing active, completed, and unsuccessful calls

Keep a searchable operational record

Review call direction, status, company, assistant, and detail from a single call ledger.

04 / 05

Call records

  • Qfix call records table with call status, assistant, phone number, and detail actions

See customer signals in context

Sentiment, priority, satisfaction, and the main topic appear alongside each conversation record.

05 / 05

Sentiment intelligence

  • Qfix sentiment intelligence table showing priority, satisfaction, emotion, and conversation topic

The operational pressure

Customer operations were not built for today's call volume.

Fragmented call handling creates high cost, low visibility, and follow-ups that are easy to miss.

Qfix replaces fragmented call handling with one controlled operations layer.

Where work gets stuck

  • CRM notes stay incomplete.
  • Support quality changes by person.
  • Managers see issues too late.
Operations lead reviewing live call load and response metrics
Live call pressureQfix operations layer

Illustrative interface data

Call volume

142/min

Teams are overloaded.

Wait time

Rising

Customers wait too long.

Follow-ups

At risk

Manual follow-ups get missed.

Technical capabilities

Built for real call operations, not scripted demos.

Working hours, customer context, call records, integrations, follow-up channels, and agent behavior remain configurable before and after launch.

Operations manager reviewing customer context before routing a callOperating principle

Every call enters as a conversation and leaves as a tracked business outcome.

Use working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.

Voice flowsRun inbound and outbound calls with natural turn-taking, context memory, routing, and multi-language support.Context layerUse working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.Conversation intelligenceTurn every call into a record your team can inspect, search, measure, and act on.Operations controlConnect Qfix to your stack, open or update work items, notify teams, and configure each agent for the business process.

Qfix turns the call into work

Voice flows

Live

Run inbound and outbound calls with natural turn-taking, context memory, routing, and multi-language support.

  1. 1Smart voice agents
  2. 2Inbound and outbound flows
  3. 3High concurrent call volume
  4. 4Multi-language calls

Qfix turns the call into work

Context layer

Live

Use working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.

  1. 1Working hours and callback timing
  2. 2CRM, form, queue, and ticket data
  3. 3Custom vocabulary for brands and products

Qfix turns the call into work

Conversation intelligence

Live

Turn every call into a record your team can inspect, search, measure, and act on.

  1. 1Call recording and transcript
  2. 2Summary, topic, result, and tone
  3. 3Custom analysis fields and red flags

Qfix turns the call into work

Operations control

Live

Connect Qfix to your stack, open or update work items, notify teams, and configure each agent for the business process.

  1. 1Ticket and task automation
  2. 2WhatsApp and multi-channel follow-up
  3. 3Two-way integrations and webhooks
  4. 4Configurable scenarios, voices, and rules
Execution timelineCall outcome
  1. Answer instantly
  2. Understand the request
  3. Take action
  4. Follow through
  5. Turn it into data

Lifecycle automation

From incoming call to resolved work.

Qfix can answer the call, create the work record, notify the right team, and keep the customer follow-up connected to the same workflow.

Support operator handling a service call and ticket follow-up
Lifecycle automationFirst 4 of 8 steps

The full workflow runs from call to resolution. Automatically.

  1. 1Call received
  2. 2Qfix answer
  3. 3Technical support
  4. 4Urgency check

Support ticket

#QF-2481 Service appointment

Resolving
Intent
Support
Priority
High
Owner
Field team

Automated execution

Live
  • Urgent case transferred to a human representative
  • Relevant team notified with the full call context
  • Customer callback scheduled after service completion

Ticket journey

  • Voice layer
  • Operations layer
  • Resolution layer

Human control

AI does the work. Your team keeps control.

Qfix follows the rules of your operation and transfers the cases that require judgement, empathy or authority with the full conversation context attached.

Transferred to operations

Conversation context arrives with the handoff.

Business-hour rules

Control when to answer, call back or route.

Human handoff

Define exactly when a person should take over.

Critical alerts

Surface urgent or sensitive conversations immediately.

Records and reporting

Keep the conversation and outcome inspectable.

Conversation intelligence

Every call becomes structured business data.

You do not just know that a call happened. You know what it means and what needs to happen next.

Conversation stream

Analyzing in real time

Operational dashboard

Sentiment intelligence

AI core online
Search customer or topic...
All time
All sentiments
All priorities
All sources

Asteron Labs

+90 5XX XXX XX 87

Incoming
AI agentAnxious
Priority
High
Satisfaction
42%
Main topic
Urgent issue with the POS device

Veluna Hotels

+90 5XX XXX XX 40

Outgoing
Voice analysisPositive
Priority
Low
Satisfaction
88%
Main topic
Technical support request

Nexora Retail

+90 5XX XXX XX 34

Incoming
AI agentNeutral
Priority
Medium
Satisfaction
67%
Main topic
Portal Plus assistant request

  • Customer intent

    Extracted from speech

    01

  • Sentiment

    Available for workflow routing

    02

  • Urgency level

    Extracted from speech

    03

  • Required action

    Available for workflow routing

    04

  • Transfer reason

    Extracted from speech

    05

  • Resolution status

    Available for workflow routing

    06

Works with your operation

Work with the systems you already use.

Qfix becomes the voice and action layer between your phone lines, customer records, support tools and internal workflows.

Customer systems

  • CRM
  • Support records
  • Forms

Communication

  • Phone infrastructure
  • WhatsApp
  • Email

Operations

  • Tasks
  • Notifications
  • API and webhooks

Operational readiness

Control the data flow before going live.

Permissions, retention, routing and escalation rules are mapped with the selected pilot workflow before launch.

Permissions

Limit access by role and workflow.

Data flow

Define what is read, written and retained.

Call records

Set recording and transcript policies.

Escalation

Keep a clear route to the responsible team.

Before the pilot

The questions teams ask before going live.

Does Qfix replace our phone or CRM system?

No. Qfix is designed to work with your existing phone, customer and support systems. The pilot maps the required read and write actions before integration.

Can a call be transferred to a person?

Yes. Handoff rules can use intent, urgency, customer request or your own business conditions. The receiving team gets the available conversation context.

How do we start?

We start with one measurable call flow, define the systems and rules it needs, launch a controlled pilot and review the outcome before expanding.

How does Qfix connect to our phone infrastructure?

The pilot maps the existing number, provider and routing rules first. The connection approach is then selected for that infrastructure and workflow.

Which languages and voices are available?

Language and voice options are selected for the workflow and audience. Pronunciation, terminology and call quality are verified during the pilot before launch.

How are security requirements handled?

Access, data flow, recording, retention and escalation requirements are reviewed for the selected workflow before launch. Contractual and regulatory requirements are documented during the pilot.

Pilot

Start with one call flow.

No heavy transformation project. Just one clear workflow, live with Qfix.

  1. 1

    Map

  2. 2

    Connect

  3. 3

    Launch

  4. 4

    Measure

  5. 5

    Scale

Book Your Qfix Pilot
Qfix operations team ready to plan a pilot workflow

Operations

Your voice operations layer is ready for every call.

A controlled start

Start with one call flow.

Tell us which call is creating the most operational load. We will map the flow, identify the required systems and define a measurable pilot scope.

  1. 01

    Map

    Choose the call, owner and expected outcome.

  2. 02

    Connect

    Define context, integrations and handoff rules.

  3. 03

    Measure

    Launch a controlled pilot and review the result.

The Qfix team will respond with the next step for the selected workflow.

Plan your Qfix pilot

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