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Natural phone conversations. Real business actions.

Qfix handles natural inbound and outbound calls, understands each customer in context, then updates CRM, creates the next task, or hands off with the full conversation.

Discuss a pilot

Illustrative voiceover and sample data. Not a real customer call.

QfixVOICE
Service appointment follow-up00:22
CustomerReady to listen

I’d like to check the status of my service appointment today.

00:00 / 00:22
Illustrative voice • sample dataDEMO–021
  • Protel
  • NarPOS
  • KobiITS
  • İstanbul Görüntüleme
  • POSCube
  • İkon Menkul
  • Viacar
QFIX AGENT NETWORK

From the first hello,
to the final follow-up.

Specialist roles that handle the conversation, move the work forward and follow through. Explore the roles your operation needs.

01

Handle the conversation.

Listen to the need. Connect the right support.

INBOUND CALLIllustrative voice • sample data
D
DenizService appointment follow-up

“I’d like to check the status of my service appointment today.”

00:00 / 00:22
02

Move the work forward.

Turn a request into a record and a next step.

Created recordSR–2048

Service appointment follow-up

Assigned teamService operations
CustomerDeniz
Request an update from the service team
03

Follow through.

Get back to the customer. Confirm the outcome.

Customer confirmationInteractive example

Has your issue been resolved following the service visit?

Choose the customer’s response

Select a role to see what it does.

Illustrative agent roles. Scope and connections are configured for your operation.
Explore the workflow
QFIX IN ACTION

From a conversation
to the next step.

A workflow that listens, understands and acts. Follow a service request from start to follow-up.

00:0000:36
36 seconds · Illustrative product experience · Sample dataAdapt this workflow to us

Qfix-wide call volume

70,000 calls. One operational layer.

A total of 70,000 calls have been handled across Qfix operations. Qfix is designed to manage inbound and outbound calls together with their context and next actions.

70,000
Total calls handled by Qfix

Aggregate operating volume across Qfix.

  • Inbound calls
  • Outbound calls
  • Follow-up workflows

Source: Aggregate Qfix-wide operational data. Not attributed to any individual customer or project.

Plan your call workflow

Technical capabilities

Built for real call operations, not scripted demos.

Working hours, customer context, call records, integrations, follow-up channels, and agent behavior remain configurable before and after launch.

01 / QFIX

Voice flows

Run inbound and outbound calls with natural turn-taking, context memory, routing, and multi-language support.

02 / QFIX

Context layer

Use working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.

03 / QFIX

Conversation intelligence

Turn every call into a record your team can inspect, search, measure, and act on.

04 / QFIX

Operations control

Connect Qfix to your stack, open or update work items, notify teams, and configure each agent for the business process.

Every call enters as a conversation and leaves as a tracked business outcome.

Human control

AI does the work. Your team keeps control.

Qfix follows the rules of your operation and transfers the cases that require judgement, empathy or authority with the full conversation context attached.

Transferred to operations

Conversation context arrives with the handoff.

Intent, urgency, transcript and completed actions arrive together.

Summary shared with the team · SR–2048

The context travels with the handoff.

Deniz wants to know the status of today’s service appointment. The call was linked to the open record and an update request was added.

Interactive example

Business-hour rules

Control when to answer, call back or route.

Human handoff

Define exactly when a person should take over.

Critical alerts

Surface urgent or sensitive conversations immediately.

Records and reporting

Keep the conversation and outcome inspectable.

Connections and integrations

Connect Qfix to the tools behind your operation.

Connect Qfix to your existing phone infrastructure, then map the CRM, support and workflow connectors your operation needs.

Phone access starts from the number you already use. Other system connections are prioritized around the pilot workflow.

Share your integration priority
  • Salesforce
  • HubSpot
  • Zoho
  • Odoo
  • SAP
  • ERPNext
  • Zendesk
  • Intercom
  • Jira
  • Help Scout
  • Chatwoot
  • LiveChat
  • Twilio
  • Aircall
  • Asterisk
  • Vonage
  • Cisco
  • Webex
  • Zapier
  • Make
  • Slack
  • WhatsApp
  • n8n
  • Telegram

Logos identify third-party products shown as future connector candidates. They do not indicate a live integration, partnership, endorsement, certification or committed release date. Roadmap priorities may change; availability and scope are confirmed separately for each pilot.

Phone infrastructure

Keep your numbers. Add Qfix.

Connect Qfix to your existing numbers on Netgsm, Verimor, AloTech, Hipcall, and other cloud or on-premises PBX systems that provide standard SIP access.

5 min

With SIP access and routing details ready, the first connection can be set up in about five minutes.

  • Netgsm
  • Verimor
  • AloTech
  • Hipcall
  • SIP / PBX ready

Data security

Privacy, standards & ecosystem

  • KVKK
  • AICPA SOC
  • ISO 9001
  • ISO/IEC 27001
  • GDPR
  • ISO 31000:2018
  • Google ecosystem partner
Interactive example

Context comes in. The outcome goes back.

READ

Read the open service record

Qfix

Match the call to the right record

WRITE

Write the note and follow-up action

Illustrative data flow. Connections are configured for the agreed scope.

INSIDE THE PRODUCT

One call.
Three perspectives.

From conversation to intent, from intent to operations. Explore three views of the same call.

00:0000:36
36 seconds · Illustrative product experience · Sample dataAdapt this workflow to us
QFIX / FIELD GUIDES

Before the first call,
build a solid foundation.

Which workflow comes first? Where should a person step in? Two practical guides to work through with your team.

All resources
01 Define the pilot scope02 Set decision boundaries Clarify the next step
Guide cover: One call. One accountable workflow.
GUIDE / 01One workflow. A clear scope.12 pages PDF in English
Pilot workbook

One call. One accountable workflow.

A practical workbook for a first voice AI pilot.

WITH THIS GUIDE

Define the expected result, human handoff, system checks and next review decision for one workflow.

WHO IS IT FOR?

Operations, customer experience and implementation teams.

Browse the contents 11 topics
  1. 01Scope
  2. 02Outcome
  3. 03Inputs
  4. 04Decision rules
  5. 05Human handoff
  6. 06System connections
  7. 07Exceptions
  8. 08Test plan
  9. 09Measurement
  10. 10Review worksheet
  11. 11Reference / next step
Explore the guide Download PDF
Guide cover: Automate, clarify or hand over?
GUIDE / 02A considered decision for every request.6 pages PDF in English
Decision guide

Automate, clarify or hand over?

A guide to choosing the next step for a request: automate, clarify or hand over.

WITH THIS GUIDE

Make the rule, missing context, receiving team and owned fallback visible.

WHO IS IT FOR?

Teams reviewing the rules and human handoff of a workflow.

Browse the contents 6 topics
  1. 01Automate, clarify or hand over?
  2. 02Start with the request.
  3. 03One detail is missing.
  4. 04The rule has a limit.
  5. 05No one can take over?
  6. 06Keep the next step visible.
Explore the guide Download PDF
READ. WORK WITH YOUR TEAM. CLARIFY YOUR WORKFLOW.

To adapt the guides to your own operation, let’s discuss your pilot

BEFORE YOU START

Start with
your question.

Choose the topic closest to your needs. Explore the answers and preparation steps together.

My existing systemsPhone line and integrationThe call experienceHuman handoff, language and voicePreparing for a pilotGetting started and security
EVERY OPERATION IS DIFFERENT.

Let’s clarify your own workflow together.

Talk to our team
All topics6 QUESTIONS

My existing systems

Does Qfix replace our phone or CRM system?

No. Qfix is designed to work with your existing phone, customer and support systems. The pilot maps the required read and write actions before integration.

How does Qfix connect to our phone infrastructure?

The pilot maps the existing number, provider and routing rules first. The connection approach is then selected for that infrastructure and workflow.

The call experience

Can a call be transferred to a person?

Yes. Handoff rules can use intent, urgency, customer request or your own business conditions. The receiving team gets the available conversation context.

Which languages and voices are available?

Language and voice options are selected for the workflow and audience. Pronunciation, terminology and call quality are verified during the pilot before launch.

Preparing for a pilot

How do we start?

We start with one measurable call flow, define the systems and rules it needs, launch a controlled pilot and review the outcome before expanding.

How are security requirements handled?

Access, data flow, recording, retention and escalation requirements are reviewed for the selected workflow before launch. Contractual and regulatory requirements are documented during the pilot.

A controlled start

Start with one call flow.

Tell us which call is creating the most operational load. We will map the flow, identify the required systems and define a measurable pilot scope.

  1. 01

    Map

    Choose the call, owner and expected outcome.

  2. 02

    Connect

    Define context, integrations and handoff rules.

  3. 03

    Measure

    Launch a controlled pilot and review the result.

The Qfix team will respond with the next step for the selected workflow.

Plan your Qfix pilot

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