Where it fits
Clinics, service businesses, education, field teams, and any operation that depends on scheduled callbacks.
- Booking requests
- Reschedule calls
- Reminder and confirmation flows
Use case
AI voice agent for appointment scheduling
Let customers book, change, or confirm appointments by phone while Qfix applies availability and working-hour rules.
What Qfix does
Qfix keeps timing rules inside the conversation and turns the result into a clear record.
- Working-hour logic
- Customer confirmation
- CRM or calendar update
Controls to define
The scheduling flow should identify the source of availability, the rules for changes, and the fallback when a requested slot cannot be confirmed.
- Availability source of truth
- Reschedule and cancellation policy
- Confirmation and failure path
Operational flow
How the workflow runs
- 01Identify the customer
- 02Check appointment intent
- 03Apply timing rules
- 04Confirm the slot
- 05Send follow-up
Frequently asked questions
Can Qfix call customers back?
Yes. Callback timing can be part of the workflow when the business process requires confirmation.
What happens if an appointment cannot be confirmed?
Qfix can offer an approved alternative, create a callback task, or transfer the request to a person according to the scheduling workflow.