01
Qfix is now in Africa
Following the momentum we built in Türkiye, Qfix is opening a new chapter in Africa with locally grounded voice operations and regional partnerships.
2 min read
Qfix operations journal
Qfix Blog
The latest content about AI, voice technologies and customer experience.
Latest field notes
Voice operations · Call intelligence · Workflow automation
Blog
Latest field notes
9 articles found
02
5 decisions before launching a Voice AI pilot
A practical framework for turning a Voice AI pilot into measurable work connected to people and business systems.
3 min read
03
AI voice agent vs call center: where Qfix fits
A practical comparison between traditional call center capacity and AI voice agents for repeatable customer workflows.
2 min read
04
Conversation intelligence for customer operations
How call transcripts, intent, sentiment, urgency, and outcomes can become a measurable operations layer.
2 min read
05
AI callback automation for service teams
How automated callbacks can close the loop after a support, appointment, reminder, or service request.
2 min read
06
Sentiment analysis in customer calls
What sentiment analysis can and cannot tell customer operations teams after a real phone conversation.
2 min read
07
How to evaluate AI voice agents before production
A practical checklist for teams comparing AI voice agents for customer operations, support, sales, and service workflows.
2 min read
08
AI voice agent ROI metrics for customer operations
Which metrics matter when measuring the operational return of AI voice agents beyond simple call volume.
2 min read
09
When AI voice calls need a human handoff
How to design escalation and handoff rules for AI voice workflows without losing context or customer trust.
2 min read