Where it fits
Support lines with repeated questions, service requests, delivery issues, and status checks.
- Reduce missed calls
- Standardize intake quality
- Keep CRM and tickets complete
Use case
AI voice agent for customer service
Answer inbound customer calls, classify the request, create the right ticket, and route only the cases that need a person.
What Qfix does
Qfix speaks with the customer, captures the request, and turns the call into operational work.
- Intent and topic detection
- Priority routing
- Summary and transcript
Controls to define
Before launch, the team defines what Qfix can resolve, which requests need a person, and how every exception enters the existing support queue.
- Approved knowledge boundaries
- Handoff and fallback rules
- Outcome review fields
Operational flow
How the workflow runs
- 01Answer the call
- 02Understand intent and urgency
- 03Create or update the ticket
- 04Notify the right team
- 05Confirm the result
Frequently asked questions
Can Qfix transfer complex calls to a person?
Yes. Qfix can hand off calls based on urgency, topic, customer state, or confidence level.
Does Qfix keep the support record after a handoff?
Yes. The handoff can include the customer context, call summary, transcript, detected intent, and reason for escalation so the agent does not restart the intake.