Inbound call handling
Answer support, appointment, service, and sales calls instantly with context-aware voice agents.
- No waiting queue dependency
- Intent and urgency detection
- Live transfer criteria
Features
The core capabilities behind Qfix voice agents.
Qfix combines voice automation, workflow execution, and post-call intelligence so customer calls can move work forward without manual handoffs.
Outbound workflows
Run reminders, satisfaction calls, lead qualification, and callback flows from structured lists.
- Retry and timing rules
- Outcome tagging
- CRM-ready activity records
Post-call data
Turn conversations into records your team can inspect, search, measure, and act on.
- Summary and transcript
- Topic and tone
- Resolution and next action
Frequently asked questions
Can each voice workflow use different rules and fields?
Yes. Conversation steps, business vocabulary, captured fields, follow-up actions, and escalation criteria can be configured for each workflow.
What happens when the voice agent should not continue?
The workflow can stop, route the call, or create a human follow-up when it reaches a sensitive topic, an exception, or a defined confidence threshold.