Send structured outcomes
Qfix can pass clear event data to downstream systems after the call.
- Call result
- Intent and urgency
- Next action
Integration
Webhook integration for AI voice workflows
Trigger custom business systems from call outcomes, red flags, lead status, appointment events, and support requests.
Adapt to custom stacks
Webhook patterns help teams connect Qfix to internal tools without waiting for a packaged integration.
- Internal workflows
- Custom APIs
- Operations dashboards
Secure and operate delivery
A production webhook contract should use authenticated transport, a versioned schema, bounded retries, idempotency, monitoring, and a review path for events the receiving system rejects.
- Authentication and schema version
- Idempotent retry policy
- Failure monitoring
Frequently asked questions
Can webhook payloads be customized?
Yes. Payload fields should be mapped to the workflow, system requirements, and approved data handling rules.
What should happen when a webhook destination is unavailable?
The integration design should preserve the event, retry according to a bounded policy, avoid duplicate downstream work, and surface unresolved delivery to an operator.