Where it fits
Dealerships, service centers, and fleet teams with repeated appointment and status calls.
- Service appointment intake
- Repair status calls
- Customer callback follow-up
Use case
AI voice agent for automotive service calls
Answer vehicle service calls, collect appointment and issue details, create service records, and schedule callbacks.
What Qfix does
Qfix gathers the context needed for the service team and keeps each call tied to a next action.
- Issue summary
- Urgency routing
- Service task update
Data to define
The service workflow should specify the vehicle fields, appointment rules, status sources, and situations that require an advisor.
- Vehicle and service fields
- Workshop availability rules
- Advisor escalation criteria
Operational flow
How the workflow runs
- 01Answer service calls
- 02Capture vehicle and issue details
- 03Check appointment intent
- 04Create a service task
- 05Schedule callback
Frequently asked questions
Can Qfix collect custom vehicle fields?
Yes. Workflows can be configured to collect fields such as plate, model, service type, and preferred timing.
Can Qfix answer repair-status questions?
Yes, when the approved service status is available through the connected system. If the status is missing or needs judgment, Qfix can create a callback task or route the call.