Follow up after calls
Send a confirmation or next-step message after Qfix completes a call.
- Appointment confirmation
- Ticket reference
- Callback reminder
Integration
WhatsApp follow-up for AI voice workflows
Continue a completed call through WhatsApp when the workflow needs confirmation, documents, reminders, or next steps.
Keep the record connected
Messaging outcomes stay tied to the same operational record as the call.
- Conversation summary
- Customer status
- Team visibility
Define messaging permission
A production workflow should identify the approved template, sender, contact preference, delivery status, opt-out path, and fallback when a WhatsApp message cannot be delivered.
- Approved message template
- Consent and opt-out state
- Delivery failure handling
Frequently asked questions
Can WhatsApp be optional per workflow?
Yes. It should be enabled only for flows where messaging is part of the approved customer journey.
What happens when a customer opts out of messaging?
The authoritative contact-preference record should prevent the optional follow-up and route any required next step through an approved alternative channel.