It starts on the phone. It’s solved on the screen.
Service has started and delivery orders aren’t coming through. A café owner calls support; the rest is a short film.
Watch the film03:18Film
One evening service, one phone call, one screen.
Screen is in pilot with existing customers in Türkiye. Clicking and typing on screen are beta features.
It starts on the phone. It’s solved on the screen.3 min 18 sec · Film in Turkish · Turkish captions
01The story
The problem is described on the phone and found together on the screen.
Evening service has started, but delivery orders aren’t reaching the till. The café owner calls support; Qfix answers and opens the ticket.
Then it connects to the screen and they look for the problem together: during a break earlier in the day, the channel was paused “until end of day”. Reopening it needs a manager’s approval; the approval comes in and orders flow again.
When service ends, the same voice calls back, asks how it went and closes the ticket.
