Where it fits
Retail and ecommerce teams that receive repeated delivery, return, and order status calls.
- Order status questions
- Return intake
- Delivery follow-up
Use case
AI voice agent for ecommerce order support
Handle order status, delivery questions, returns intake, and follow-up calls while keeping support records complete.
What Qfix does
Qfix captures the support request and keeps the customer outcome connected to the operational record.
- Case creation
- Outcome tagging
- WhatsApp or email follow-up
Controls to define
Order support should use an authoritative order source, reveal only approved status details, verify the caller where needed, and send refunds, complaints, missing data, or policy exceptions to the right human queue.
- Order lookup and identity rules
- Approved status disclosure
- Return and complaint escalation
Flux opérationnel
Le déroulement du workflow
- 01Answer order calls
- 02Identify order context
- 03Classify the request
- 04Create or update the support case
- 05Send follow-up
Questions fréquentes
Can Qfix route refund or complaint cases to a person?
Yes. Sensitive or exception cases can be escalated based on topic, customer state, or workflow rules.
What if the order system has no current status?
Qfix should not guess. The workflow can create a support case, schedule a callback, or transfer the caller with the available context and the reason the lookup could not be completed.